Grouping of Tunisian information and technology companies.

• Consolidate customer data in a single tool and have a 360° view of the customer
• Monitor the various interactions with customers and respond effectively to their requests on several channels
• Use intuitive and secure technology, easy to interface with the NIC information system
• Use mobility for connection with capabilities to connect in offline mode

Implementation of the Microsoft “Dynamics CRM” solution and the “Customer Insights” solution for a 360° view of customers:

• Customer and contact management
• Integration of the “Customer Service” module
• Integration of the “Customer Insights” solution
• Integration of the “Sales Force Automation” (SFA) and “Marketing” modules for agents and brokers
• Management of turnover and sales objectives
• Integration with the insurance information system
• Integration of CRM with the CTI (Computer telephony integration) solution and the insurance contact center
• Automatic generation of dashboard, reports and performance indicators (KPI)